Non-returnable items: Consumables, cake drums/boards, cake boxes and polystyrene dummies.
If you wish to return a product or your whole order then under the Distance Selling Regulations and the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013, Cake Decorating Online are happy to refund you on return of the item, providing it is new (unused), complete in all original packaging.
To return your items you must be within 14 days of receipt of your goods and we must receive the goods within 14 days after you have contacted us. The return postage costs are payable by the customer in this circumstance.
In order to return goods, please email firstname.lastname@example.org with details of your name, order number, items to be returned and reason for returning.
Returns address is: CDO, 211 Europa Boulevard, Gemini Business Park, Warrington, WA5 7TN
When you return your items to us, please include a letter detailing your order number, which items are being returned and your reason for the return. This way we can find your details quickly and get your money refunded as soon as possible.
Refunds are made via the same method used for original payment and can take up to 3 working days to appear in your account.
When returning goods to us, please enclose a copy of your invoice along with details of which items are being returned and the reason for returning.
We will then process a refund for the goods unless stated otherwise.
Please note: Special order items are non-returnable.